By activating “Change settings” you can check the “private” and “public” boxes for AnyDesk. If this pop-up was previously rejected, navigate Windows Settings > Updates & Security > Windows Security > Firewall and Network Protection > Allow an app through firewall. When you run AnyDesk in portable mode and initiate the first connection, you will see the window prompting to allow AnyDesk through the Windows Firewall. In some cases, you may need to whitelist AnyDesk using *. Therefore, it can be necessary to modify the firewall to allow AnyDesk to make connections. The firewall on both the local and remote side should not interfere with the AnyDesk connection. They are usually caused by a misconfigured firewall. These error messages are generated by Windows. If the problem still persists, check your firewall configuration settings. If you’re experiencing one of the above problems, check the internet connection: turn your router off, wait 30 seconds and then turn it on again, move closer to the router for a better connection or try using an Ethernet cable and connect directly to your ISP. The most common reasons why these AnyDesk errors may occur are: slow or unstable internet connection disconnected from the Anydesk network and an improperly configured firewall.

AnyDesk is not connected to the server.

Please make sure that AnyDesk is running on the remote computer and it is connected to the internet.

Often users complain about the following problems:

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