open OneNote online then click on the document (as opposed to relying on the link I had bookmarked) connect via another email address of mine which I have given access to the document What I have tried so far on my home laptop: Note that all along I had access to the document from the work computer, never had an issue and can still access it. Every few days I give it a try and rarely I get access to it from my home laptop, not sure why suddenly I can access it. Instead I have a grey page with a sad face sheet of paper in the middle and when I move the mouse it is written the french equivalent of 'the connection has been restored' ('la connexion a été réinitialisée'). The issue I encounter: when I try to connect from my home laptop I can no longer access the document. I could connect from my home laptop or from the computer I use while at work (2 different places, 2 different networks, nothing related). I would use this document on a regular basis, always using Google Chrome.

I have never had an issue until about 2-3 weeks ago. I have created a OneNote document over a year ago.

User svg icon